Terms & Conditions

1. Payment

Ensuring a smooth project process requires timely and secure payments. Please read this section carefully to understand our payment policy.

Deposit and Balance: To initiate your interior design project, a 50% deposit is required upon placing your order. Please read over the estimate carefully and highlight any mistakes or misunderstandings. The remaining balance is due upon completion of the project, prior to delivery or installation.

Accepted Payment Methods: We accept payments via BACS, cheque, or cash. Please ensure that payments are made in the agreed currency and method.

Importance of On-Time Payments: Timely payments are crucial to maintaining the project schedule and ensuring a seamless process. Failure to provide the required deposit may result in project delays.

Payment Confirmation: Upon receipt of your payment, we will provide you with a confirmation. This confirmation will serve as proof of payment.

Late Payments and Consequences: Any delay in making payments may impact the project timeline and delivery schedule. We reserve the right to postpone deliveries if payments are not received as agreed.

Additional Costs and Disputes: Any additional costs incurred due to late or incomplete payments may be billed to you. Disputes arising from delayed payments may result in administrative fees.

Transparent Communication: If you anticipate any difficulties in making payments as per the agreed schedule, please communicate with us at the earliest opportunity. Open communication allows us to explore possible solutions and alternatives.

Proof of Payment: It's your responsibility to retain proof of payment until the project is completed.

Your Agreement: By proceeding with your order and engaging our services, you acknowledge and agree to abide by the payment terms outlined in this section.

2. Fabric Responsibility

If you provide fabric for bespoke soft furnishings, upholstery, etc., ensure it's suitable for the project and free from flaws. Once fabric is cut, we're not responsible for flaws or damages.

3. Returns and Special Orders

Specially ordered materials cannot be returned unless faulty or pre-agreed. Returned goods may incur a handling fee, payable upon request.

4. Project Commencement and Estimated Costs

Our commitment to transparency extends to the estimated costs of your project. This section provides you with an understanding of how price fluctuations may impact the initial estimate.

Estimate Accuracy: Our estimates are meticulously prepared based on the current market conditions, supplier pricing, and project scope at the time of estimation. We strive to provide accurate and reasonable estimates that reflect the anticipated costs of materials and services.

Possible Price Fluctuations: In certain cases, circumstances beyond our control, such as changes in supplier pricing or fluctuations in currency exchange rates, can lead to adjustments in the costs of goods and services.

Adjustments to Estimates: If our suppliers increase the price of goods after you have accepted the estimate, we reserve the right to invoice you for the additional costs on the final invoice. Likewise, changes in stock availability may necessitate the use of alternative goods, which could influence the final balance.

Validity Period of Estimate: The pricing provided in your estimate is valid for a period of 30 days from the date of issuance. After this period, prices may be subject to change based on market fluctuations.

Transparent Communication: Should price adjustments be necessary due to unforeseen changes in market conditions, we will promptly communicate these changes to you. Open communication ensures that you're aware of any modifications to the initial estimate.

Your Informed Decision: We encourage you to make informed decisions based on the estimated costs provided at the time of your order placement. Be prepared for the possibility of price adjustments, especially if market conditions change significantly.

Understanding the Process: While we strive to maintain estimate accuracy, it's important to recognise that the dynamics of the market can lead to variations in costs.

Your Acceptance: By proceeding with your order and acknowledging these terms, you agree to the possibility of price fluctuations and adjustments based on market changes.

5. Delivery Inspection

Inspect delivered goods within 24 hours for accuracy and condition. Notify us of any issues within this time frame for resolution.

6. Commercial Use of Installation Photos

We may use installation photos for commercial purposes at no charge.

7. Title, Ownership, Invoice Discrepancies, and Dispute Resolution

Maintaining transparency and effective communication is essential for a successful working relationship. This section outlines matters related to title, ownership, invoicing, and dispute resolution.

Title and Ownership: The title and ownership of all goods remain with AM Interiors until full payment has been received. Ownership transfers to you upon full payment, ensuring a clear understanding of the terms of ownership.

Invoice Discrepancies and Notification: It's important to review your invoices carefully upon receipt. Any discrepancies or issues related to invoices or work must be communicated in writing to Amanda McLeod within 7 days of receiving the invoice.

Efficient Dispute Resolution: We value your satisfaction and aim to address any concerns promptly and professionally. In case of disputes, our primary goal is to resolve them amicably and efficiently, taking into consideration both parties' perspectives.

Communication in Disputes: For the resolution of disputes, clear communication is key. Please provide detailed information and relevant documents to facilitate the process. We will respond promptly to address your concerns and work towards a satisfactory resolution.

Legal Recourse: If a dispute cannot be resolved through mutual agreement, both parties may explore appropriate legal channels.

Governing Law and Jurisdiction: These terms and conditions are governed by the laws of Scotland. Any legal proceedings arising from disputes will be subject to the exclusive jurisdiction of the courts in the United Kingdom.

Your Acceptance: By continuing with your order and accepting these terms, you acknowledge your understanding of the title, ownership, invoicing, and dispute resolution provisions.

8. Access and Responsibility

Ensure access for work. Move furniture/ornaments beforehand. We're not liable for damages if items aren't moved.

9. Faulty Goods and Delays

We'll replace faulty goods, but not liable for associated costs. Delays may affect other contractors' work.

10. Curtain/Blind Track Guarantee

Tracks are guaranteed for 1 year. Alterations after this period incur a £50.00 call-out charge.

11. Exchange Rate Fluctuations

Prices may change based on exchange rates at time of supplier order.

12. Measurement Appointment Fee

£25 charge for fitter appointment, credited to your order (min. order £180).

13. Safety Regulations

Blinds with cords need proper installation for safety. We're not responsible for non-compliance.

14. Fitting Appointment Split

Additional travel/mileage costs for multi-day fittings.

15. Fabric Creasing

Certain fabrics may temporarily crease, which often resolves after hanging for 3 weeks.

16. Uneven Surfaces

We make everything level, but slight unevenness in windows, walls are possible.

17. Old Track Removal

Price for new track doesn't include removing old track or filling old holes.

18. Design Consultation

If you request product sourcing assistance or a detailed design concept, the following terms apply.

Product Sourcing Assistance: We offer product sourcing services at a charge of £50 per room, applicable to window dressings only. For a more comprehensive design concept, encompassing fabric choices, floor coverings, paint colours, lighting, furniture, and accessories, the charge is £250 per designated area. These fees are payable upfront before any work begins.

Cost Refund and Application: The charges mentioned above are fully refundable against orders placed with A M Interiors Ltd. To be eligible for a refund, orders associated with your enquiry must meet a minimum spending requirement. For window dressings, the minimum spend is £500. For the comprehensive design concept, the minimum spend is £2,000. The refund will be applied as a credit towards the total order value.

Scope of Services: The product sourcing service provides inspiration, guidance, and recommendations for window dressings and other relevant elements within a designated room. The comprehensive design concept offers a detailed layout and selection of materials, colours, and furnishings for a specified area. Recommendations are based on your preferences and our expertise.

Delivery of Service: The product sourcing assistance and design concept will be provided to you in a digital format, either through email or a secure online platform. The delivery timeframe will be communicated to you upon receipt of payment.

Communication and Revisions: We'll engage in initial discussions to understand your preferences and requirements. You'll receive a proposed design, which can be refined through one round of revisions. Additional revisions may be subject to extra charges.

Intellectual Property: Any design concepts, ideas, or suggestions provided remain the intellectual property of A M Interiors. You're authorised to use these concepts solely for the purpose of implementing the design within your space.

19. Data Sharing and Privacy

We value your privacy and are committed to protecting your personal information. This section outlines our data sharing practices and how we handle your information in accordance with the General Data Protection Regulation (GDPR) in the United Kingdom.

Information Sharing with Sub-Contractors: To facilitate the installation process and related services, we may need to share your contact details and address with our trusted sub-contractors. These sub-contractors will use this information solely for the purpose of arranging fittings, deliveries, or related tasks.

Data Protection Measures: We take appropriate technical and organisational measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. We regularly review and update our security measures to ensure the ongoing protection of your data.

Legal Basis for Data Sharing: The sharing of your information with sub-contractors is necessary for the performance of our contract with you. This enables us to provide you with the services you've requested.

Data Retention: We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and as required by legal and regulatory obligations. After the expiration of any applicable retention period, your personal data will be securely deleted or anonymized.

Your Rights: Under GDPR, you have the right to request access to your personal data, its rectification, erasure, or restriction of processing, as well as the right to data portability. If you wish to exercise any of these rights or have questions about how your data is processed, please contactamanda@aminteriors.co.uk.

Complaints and Supervisory Authority: If you believe that your rights under GDPR have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Consent and Agreement: By engaging with our services and agreeing to these terms and conditions, you provide your explicit consent for the sharing of your personal data with our sub-contractors as outlined in this section.

20. Force Majeure and Unforeseen Events

At A M Interiors, we recognise that unforeseen events, such as pandemics, can impact our ability to provide services as initially planned. This section outlines how such events may affect our services, pricing, and timelines.

• Unpredictable Events: Unforeseen events, including but not limited to pandemics, government-imposed restrictions, natural disasters, and other force majeure circumstances, may arise without warning.
• Impact on Services: In the event of force majeure or unforeseen events, our ability to provide services may be compromised. This can include delays, disruptions, or changes in availability of materials and personnel.
• Supplier and Sub-contractor Impact: Our suppliers and sub-contractors may also be affected by such events, leading to potential delays, cost increases, and challenges in obtaining goods and services.
• Price Adjustments: Force majeure events can lead to unexpected price fluctuations in the market. Suppliers and sub-contractors may raise their prices due to increased costs or restricted availability of resources.
• Communication and Transparency: If a force majeure event occurs, we will strive to maintain open communication with you to discuss any potential impacts on your project, including changes in timelines, costs, and availability of materials.
• Limitation of Liability: While we will make every effort to mitigate the effects of force majeure events, we cannot be held responsible for circumstances beyond our control, including delays, cost increases, or disruptions.
• Rescheduling and Adjustments: In the event of force majeure, we may need to reschedule appointments, deliveries, or installations to accommodate changed circumstances.
• Your Understanding: We understand the importance of your project and will work diligently to minimise the impact of unforeseen events. However, we kindly ask for your understanding and flexibility during such challenging times.
• Right to Modify Services: We reserve the right to modify services, schedules, and costs in response to force majeure events, with the primary goal of ensuring the safety of all parties involved.
• Continued Communication: We commit to keeping you informed about any changes or developments related to force majeure events and their impact on your project.
• Your Agreement: By accepting these terms and conditions, you acknowledge the potential effects of force majeure events on our services and agree to work collaboratively to navigate any resulting challenges.